Shipping & Returns
Shipping Policy
1. Shipping Zones:
Trippy Game offers shipping to a wide range of destinations globally. Our products can be shipped to most countries around the world.
2. Processing Time:
Orders are typically processed within 2-9 business days after payment is confirmed. During peak seasons or sales, processing times might be slightly longer, but we always strive to get your order out as quickly as possible.
3. Shipping Methods:
We provide various shipping options to cater to your needs. These options include standard shipping, expedited shipping, and in some regions, express shipping. The estimated delivery times and costs associated with each shipping method will be displayed during the checkout process.
4. Shipping Costs:
Shipping costs vary based on the destination, selected shipping method, and the total weight of the package. You can view the shipping cost for your order during the checkout process before making a payment.
5. Order Tracking:
Once your order is shipped, you will receive a confirmation email containing a tracking number. This will allow you to monitor the progress of your shipment as it makes its way to your doorstep.
6. Customs and Import Duties:
Please note that for international orders, customs or import duties might apply based on the regulations of your country. These charges, if applicable, are the responsibility of the recipient and are not included in the product or shipping cost.
7. Delays and Issues:
While we make every effort to ensure timely delivery, external factors such as customs clearance, weather conditions, and unforeseen events might cause delays. In case of any issues with your shipment, please don't hesitate to contact our customer support team, and we will assist you in resolving the matter.
8. Address Accuracy:
It's essential to provide accurate and complete shipping information, including your address and contact details. Trippy Game will not be responsible for delays or undelivered shipments caused by incorrect or incomplete addresses provided by the customer.
9. Undeliverable Packages:
In cases where a package is deemed undeliverable due to incorrect address, repeated delivery failures, or refusal of delivery, the customer will be responsible for any return shipping costs incurred and any subsequent re-delivery charges.
10. Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery and the customer wishes to receive a refund, the original shipping cost (if applicable) will be deducted from the refund amount.
11. Lost or Stolen Packages:
Trippy Game is not responsible for lost or stolen packages after they have been successfully delivered to the address provided. If you have concerns about the security of your delivery location, we recommend using a secure delivery option.
For any further inquiries regarding our shipping policies, feel free to contact our dedicated customer support team. Your satisfaction is our priority, and we are here to ensure you have a smooth and enjoyable shopping experience with Trippy Game.
Return & Exchange Policy
At Trippy Game, we want you to love your urban fashion choices. If you're not completely satisfied with your purchase, we're here to help. Please review our return and exchange policies below:
1. Eligibility for Returns and Exchanges:
We accept returns and exchanges within 30 days from the date of delivery. To be eligible, items must be in new and unused condition, with all original tags and packaging intact.
2. Non-Returnable and Non-Exchangeable Items:
Certain items are non-returnable and non-exchangeable due to hygiene and safety reasons. These items include underwear, swimwear, and accessories such as hats and earrings.
3. Return Process:
To initiate a return, please contact our customer support team with your order details and the reason for the return. Once your return is approved, you will receive instructions on how to proceed. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
4. Exchange Process:
If you wish to exchange an item for a different size or color, please contact our customer support team to initiate the process. We will guide you through the steps and provide assistance in selecting the right replacement item.
5. Condition of Returned Items:
Returned items must be in their original, unworn, and unused condition, with all tags and packaging intact. Items showing signs of wear, damage, stains, or alterations may not be eligible for a refund or exchange.
6. Refund Process:
Refunds will be issued once we receive and inspect the returned items. If the return meets our eligibility criteria, the refund will be processed to the original payment method within a reasonable timeframe. Please note that the original shipping fee (if applicable) is non-refundable.
7. Exchange Shipping:
For eligible exchange items, we will cover the shipping costs for sending the replacement item back to you.
8. Incorrect or Defective Items:
If you receive an incorrect or defective item, please contact us immediately. We will arrange for the return of the incorrect item and send you the correct or replacement item as quickly as possible at no additional cost.
9. Return Packaging:
Please ensure that the returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the return reaches us safely.
10. International Returns:
For international customers, please be aware that you are responsible for any return shipping fees, customs duties, or taxes associated with returning items.
11. Final Sale Items:
Items purchased during clearance sales or marked as "final sale" cannot be returned or exchanged.
Trippy Game is committed to ensuring your satisfaction, and we're here to assist you throughout the return and exchange process. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your urban fashion journey with us should be nothing less than exceptional.